Contact us by using our Contact Us Form or email us at Customerservice@scrubpro.com if you have any questions or comments! Please add us to your contacts so our email replies won't go to your spam or junk folders. Customer Service is available: Monday-Friday 8:30am-5:00pm EST. Customer Service Contact Number: 443-992-6313. Closed on major holidays. 

To reset your password, simply click the login avatar in the top right corner of the screen. Once at the login screen click on the red text located to the right of the password field (Forgot your password?). Fill in the required email address field in order to request a new password.

Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery.  Some exclusions apply. Items shipped directly from the manufacturer do not qualify for 2-Day shipping. Your order may be shipped in separate packages. Inclement weather may delay delivery.

Orders place during Free Shipping promotions or orders that are placed using a Free Shipping discount code will be shipped using standard shipping methods.

For standard shipping, in stock items coming from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper.

Step 1: View Your Shopping Cart

Once you're ready to complete your purchase, click on the shopping cart icon located at the top right corner of the page. This will take you to your shopping cart, where you can review your selected items.

Step 2: Proceed to checkout

After you have reviewed your selected items, Click checkout to proceed to the checkout page. 

Step 3: Complete the checkout page

Complete the checkout page by filling out the shipping and payment information. 

Step 4: Apply Your Coupon Code

On the far right of the checkout page, you'll find a field labeled "Discount code" or "Promo code." This is where you can enter your coupon code.

Step 5: Enter Your Coupon Code

Type your unique coupon code into the "Discount code" field. Make sure to enter it exactly as provided, including any capital letters or special characters.

Step 6: Apply the Discount

After entering your coupon code, click on the "Apply" or "Add" button next to the field. You'll see the discount applied to your order subtotal.

Step 7: Review Your Discounted Total

Take a moment to review your updated order total. You'll see the discount amount reflected in your final price.

Step 8: Proceed to Checkout

Once you're satisfied with your order and the applied discount, proceed to the next step.

Step 9: Complete Your Purchase

Follow the on-screen instructions to enter your shipping and payment information. After providing the necessary details, you can complete your purchase by clicking the "Place Order" or "Complete Purchase"  or “Pay” button.

Step 10: Enjoy Your Savings

Congratulations! You've successfully applied your coupon code and made a discounted purchase. Your selected items will be on their way to you, and you can enjoy the savings you've earned.

If you are still unable to apply your discount code or the code is not being applied, contact our customer service department for assistance.

No, only one discount/coupon code can be used per order. Rewards  also cannot be combined with any other discount/coupon codes.

Processing time is the amount of time it takes to prepare your item(s) to ship. In-stock items received by 10:00 am EST on a business day normally process the same day. Orders placed after 10:00 am EST or on non-business days will be processed the following business day. Embroidered items can add an additional 2-3 business days to the processing time.

Yes! Simply email or call our customer service support line with the specifics of your order or email us at Customerservice@scrubpro.com. Orders with embroidered items will ship after the embroidery process is complete. Embroidery will add approximately 2-3 business days of processing time. Large orders may take longer.

Orders may be cancelled within one hour after it has been placed.

After back-ordered items are received at our warehouse, they will ship immediately via the selected shipping method.

Yes! All products placed in your cart can be modified or removed before the final checkout process.

All of the above! We are here to provide our consumers with a smooth and easy shopping experience from start to finish, including the customer’s order process.

In order to place a group order you can complete a small group form (75 or less employees) or a large group form (76+ employees). You can also contact us at Customerservice@scrubpro.comor call us at 410-391-4270 at any time between 8:30am-5:00pm, Monday-Friday.

In stock items shipping from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper. Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery.

Ready to join in? Great! Here's how to get started:

1. Click the avatar next to the shopping bag in the upper right corner of your screen
2. Select "create account" from the dropdown menu
3. Once you've signed up, click on the "Scrub Pro Rewards, Join For Sweet Perks" red banner pop-up that appears in the lower corner of the Scrub Pro Website.
4. Select Join Now and create your account.

Now you're all set to dive into the fun and start earning points!

Earning points is a breeze!

When you're logged into your Scrub Pro Rewards account page which can be accessed through the pop up at the lower corner of Scrub Pro website, just head to the Rewards tab to see all the exciting activities waiting for you.

Start off strong by becoming a Scrub Pro Rewards member, then consider becoming a subscriber for extra perks and discounts. Before you know it, you'll be on your way to the Silver Tier! 🎉

Another way to access the Rewards page is that there is a Rewards link at the footer of Scrub Pro website.

Redeeming your points is as easy as pie!

• Login: Start by logging into your Scrub Pro Rewards account. 
• Discover your Rewards: navigate to the "Rewards" tab to see the exciting rewards available for redemption. 
• Choose your Reward: Whether its enjoying free shipping or indulging in your favorite brand-name items, your points are ready to make it happen! 🤩

Redeeming Your Earned Rewards:

When you've earned your reward, you'll see either a "copy' or "redeem" button. Here's how to use them:

• Copy Button: If you see a copy button, simply click or tap it to copy the discount code. Then head over to the checkout and paste the code into the shopping cart. Need a little help? Check out our step-by-step guide on how to apply your code at checkout. 
• Redeem Button: If there's a redeem button, clicking or tapping it will automatically apply your reward to your shopping cart at checkout. Easy, right? 

With these options, using your rewards is more convenient than ever. Get ready to enjoy the perks of being part of the Scrub Pro family! 

No, you can only use one discount/coupon code per order. Rewards also cannot be combined with any other discount/coupon codes.

Finding your "Refer A Friend" link is a piece of cake! There are two easy steps to get there:

1. Log into your Scrub Pro store account and then navigate to your Scrub Pro Rewards account.

-Here's how:

• Click on the account icon in the upper right corner next to the shopping bag icon.
• Select "login" from the dropdown menu.
• Log in and after you've logged in, you'll be asked to log in again, that will be to your Scrub Pro Rewards account.
• Once logged in, simply type in this in your URL: scrubpro.com/#rewards-home, and viola! The Scrub Pro Rewards banner will pop open.
• Under the Scrub Pro Referral Program, you will see your referral link, just click "Copy" and start sharing the love!

1. If that doesn't work for you, don't worry! Here's plan B!

• After logging into your Scrub Pro store and reward accounts, head to the footer of the website
• Click on the Rewards link and you'll be taken straight to your Rewards account page.

Easy peasy! Now you're ready to spread the word and help others earn rewards while you earn some for yourself.

Spread the joy and reap the rewards with our "Refer A Friend" program! Share your unique link with friends or colleagues who haven't shopped with Scrub Pro Uniforms yet. Here's the scoop:

1. Your friend receives the link and creates a Scrub Pro Rewards account.
2. When they make their first purchase, you'll both celebrate - they get to shop and save, and you score $10 off your next order.

It's a win-win for everyone. 🙌🏻

👉 p.s. When your friend creates their Scrub Pro Rewards account, they may need to refresh their screen to get their friend referral discount code from you.

Nope, your points are here to stay! Keep an eye out for notifications delivered to your inbox to stay updated on your point balance and rewards.

The Scrub Pro Rewards program is exclusively for online purchases, so in-store purchases unfortunately don't apply. But don't worry, there are plenty of opportunities to earn points online!

Choose Shop Pay at checkout and pay in full or in 4 interest-free installments for orders between $50 and $3000.

No. There are no fees, no interest, and eligibility check has no impact to credit score.

Your card on file will be billed every two weeks over the course of 4 installments.

Yes, simply choose the pay now option under Payment Method & pay the entire balance today.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

*For any additional information regarding Licenses, Notices, and Related Disclosures click here.

Before adding the gift card to your cart, check the box next to I want to send this as a gift.  After checking the box you can enter the recipient's email, name (optional), message (optional), and future delivery date (optional). For immediate delivery leave the date blank.

No.

No. Final Sale.

No. Gift cards purchased in our stores can only be used in stores.

No. Gift cards purchased online can only be used online.

1. Gift Card Email: When a customer receives a gift card, the email includes a link to view the balance. They can revisit this email and check their balance any time.

2. Gift Card Code: Customers can also check the remaining balance by entering their gift card code during the checkout process, and it will show how much balance is left before applying it to the purchase.

Contact customer service so they can attempt to look up your gift card code using your name or email.

The balance will carry until depleted.

The order balance left after the gift card(s) can be paid with any form of accepted payment.

No.

When your return is processed, your refund amount will be added back to your gift card.

Yes. After checking the box next to I want to send this as a gift, you can enter an optional delivery date.