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FAQs

How can I contact Scrub Pro?

Contact us at Customerservice@scrubpro.com if you have any questions or comments! Please add us to your contacts so our email replies won't go to your spam or junk folders. Customer Service is available: Monday-Friday 8:30am-5:00pm EST. Customer Service Contact Number: 410-391-4270. Closed on major holidays. 

    I forgot my password! How do I retrieve it?

    To reset your password, simply click the login avatar in the top right corner of the screen. Once at the login screen click on the red text located to the right of the password field (Forgot your password?). Fill in the required email address field in order to request a new password.
    (If you have not received an email with a new password make sure we are not hiding in your spam folder by adding us to your contacts!)

    Where is my order? Or did my order ship?

    Processing time is the amount of time it takes to prepare your item(s) to ship. In-stock items received by 1:30pm EST on a business day normally process the same day. Orders placed after 1:30pm EST or on non-business days will be processed the following business day. Embroidered items can add an additional 2-3 business days to the processing time.

      Can I get my orders embroidered?

      Yes! Simply email or call our customer service support line with the specifics of your order or email us at Customerservice@scrubpro.com. Orders with embroidered items will ship after the embroidery process is complete. Embroidery will add approximately 2-3 business days of processing time. Large orders may take longer.

        Can I modify or cancel my order after it’s placed?

        Orders may be cancelled within one hour after it has been placed.

          What happens if an item I order is back-ordered?

          After back-ordered items are received at our warehouse, they will ship immediately via the selected shipping method.

            Can I change an item after adding it to my shopping cart?

            Yes! All products placed in your cart can be modified or removed before the final checkout process.

              Do you accept orders over the phone, fax or in the mail?

              All of the above! We are here to provide our consumers with a smooth and easy shopping experience from start to finish, including the customer’s order process.

                How can I place a group order?

                In order to place a group order contact us at Customerservice@scrubpro.com or call us at 410-391-4270 at any time between 8:30am-5:00pm, Monday-Friday.

                  When will I receive my order?

                  In stock items shipping from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper. Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery.