General FAQs

How can I contact Scrub Pro?

Contact us at Customerservice@scrubpro.com if you have any questions or comments! Please add us to your contacts so our email replies won't go to your spam or junk folders. Customer Service is available: Monday-Friday 8:30am-5:00pm EST. Customer Service Contact Number: 410-391-4270. Closed on major holidays. 

    I forgot my password! How do I retrieve it?

    To reset your password, simply click the login avatar in the top right corner of the screen. Once at the login screen click on the red text located to the right of the password field (Forgot your password?). Fill in the required email address field in order to request a new password.
    (If you have not received an email with a new password make sure we are not hiding in your spam folder by adding us to your contacts!)

    Do you offer free shipping?

    Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery.  Items shipped directly from the manufacturer do not qualify for 2-Day shipping. Your order may be shipped in separate packages. Inclement weather may delay delivery.

    Orders place during Free Shipping promotions or orders that are placed using a Free Shipping discount code will be shipped using standard shipping methods.

    How long does shipping usually take?

    For standard shipping, in stock items coming from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper.