Order FAQs

Where is my order? Or did my order ship?

Processing time is the amount of time it takes to prepare your item(s) to ship. In-stock items received by 10:00 am EST on a business day normally process the same day. Orders placed after 10:00 am EST or on non-business days will be processed the following business day. Embroidered items can add an additional 2-3 business days to the processing time.

    Can I get my orders embroidered?

    Yes! Simply email or call our customer service support line with the specifics of your order or email us at Customerservice@scrubpro.com. Orders with embroidered items will ship after the embroidery process is complete. Embroidery will add approximately 2-3 business days of processing time. Large orders may take longer.

      Can I modify or cancel my order after it’s placed?

      Orders may be cancelled within one hour after it has been placed.

        What happens if an item I order is back-ordered?

        After back-ordered items are received at our warehouse, they will ship immediately via the selected shipping method.

          Can I change an item after adding it to my shopping cart?

          Yes! All products placed in your cart can be modified or removed before the final checkout process.

            Do you accept orders over the phone, fax or in the mail?

            All of the above! We are here to provide our consumers with a smooth and easy shopping experience from start to finish, including the customer’s order process.

              How can I place a group order?

              In order to place a group order contact us at Customerservice@scrubpro.com or call us at 410-391-4270 at any time between 8:30am-5:00pm, Monday-Friday.

                When will I receive my order?

                In stock items shipping from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper. Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery.