Excludes U.S. Territories
Most orders arrive on time. However, due to COVID-19 and shipping volumes, some orders are arriving later than our estimates. Currently, we are unable to ship to P.O. Box and APO/FPO addresses. Alternatively, customers can pick up and drop off their packages at Walgreens through FedEx. For more information on FedEx/Walgreens pick up click here
Processing Time: Processing time is the amount of time it takes to prepare your item(s) to ship. In-stock items received by 1:30pm EST on a business day normally process the same day. Orders placed after 1:30pm EST or on non-business days will be processed the following business day. Embroidered items can add an additional 2-3 business days to the processing time.
Business Days: Business days are defined as Monday-Friday, excluding holidays.
When will my order be processed?
Multiple Shipments: Your order may be shipped in multiple packages. View your shipment email for details. Check spam/junk folders if you did not receive your shipment email.
Embroidered Items: Orders with embroidered items will ship after the embroidery process is complete. Embroidery will add approximately 2-3 business days of processing time. Large orders may take longer.
Backordered Items: After backordered items are received at our warehouse, they will ship immediately via the selected shipping method.
Cancellation Policy: Orders may be cancelled within one hour after it has been placed.
Manufacturer Shipments: Items shipped directly from the manufacturer do not qualify for free 2-Day shipping. They will be shipped using standard shipping methods.
P.O. Box and APO/FPO: Orders being shipped to a P.O. Box or APO/FPO will be shipped via the United States Postal Service. They do not qualify for Standard Shipping or 2-Day Shipping.
FedEx/Walgreens Pick Up: To pick up orders at Walgreens enter your tracking number here. and select “Manage Delivery”. Next select “Hold at Location” and choose a nearby Walgreens. When your package arrives, FedEx will notify you, and you can pick it up at a Walgreens near you.
Standard Shipping: In stock items shipping from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper.
Free 2-Day Shipping on Orders $99+: Orders with a subtotal of $99 or more qualify for free 2-Day shipping. The subtotal does not include taxes, gift cards, or embroidery. Items shipped directly from the manufacturer do not qualify for 2-Day shipping. Your order may be shipped in separate packages. Inclement weather may delay delivery.
Free Shipping: Orders placed during Free Shipping promotions or orders that are placed using a Free Shipping discount code will be shipped using standard shipping methods. In stock items shipping from our warehouse should be delivered in 4-6 business days after your order is processed. Items shipped directly from the manufacturer may take longer to be delivered. Your order may be shipped in separate packages. Inclement weather may delay delivery, we are not responsible for delays with shipper.
Non-Continental US Orders: Orders placed with shipping addresses outside of the continental United States will not be processed. *We do not ship to Russia.*