100% Payment guarantee & Protect your order from damage, loss, or theft.
We are not liable for lost, damaged, or stolen items by deselecting shipping insurance.
Outside of the USA: We do not ship outside of the USA. We do not ship to Canada, Mexico, Europe, Australia, New Zealand, Asian Countries, Africa, or to Middle Eastern Countries.
U.S. Territories: We do not ship to the following U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, American Samoa or to Northern Mariana Islands.
APO/FPO: We do not ship to APO/FPO. Please provide an alternative shipping address.
P.O. Box: Orders being shipped to a P.O. Box will be shipped using USPS Shipping, see details under USPS Shipping.
Processing Time: Processing time is the amount of time it takes to prepare your item(s) to ship. Orders with in-stock items placed by 10:00 am EST on a business day are normally processed the same day. Orders placed after 10:00 am EST or on non-business days will be processed the following business day. Embroidered items can add an additional 3-5 business days to the processing time.
Read more on our shipping policy here.
General FAQs:
- How can I contact Scrub Pro?
- I forgot my password! How do I retrieve it?
- Do you offer free shipping?
- How long does shipping usually take?
- How do I enter my coupon code at checkout?
- Can I use more than one discount/coupon code?
Order FAQs
- Where is my order? Or did my order ship?
- Can I get my orders embroidered?
- Can I modify or cancel my order after it’s placed?
- What happens if an item I order is back-ordered?
- Can I change an item after adding it to my shopping cart?
- Do you accept orders over the phone, fax or in the mail?
- How can I place a group order?
- When will I receive my order?
Rewards Program FAQs
- How do I Participate?
- How can I earn points?
- How can I spend my points?
- Can I use more than one discount/coupon code at once?
- Do my rewards points ever disappear?
- Do my store purchases apply towards the rewards program?
- Where can I find my "Refer A Friend" link?
- How Does The "Refer A Friend" Link Work?
Shop Pay Installments FAQs
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